Hunter JF Moore

Profile

Business Technology Management graduate with proven leadership as President of the Toronto Metropolitan Theatre Company. Skilled across IT support, sales, and operations, with strengths in problem-solving, adaptability, and customer service.

Experience

1. IT Helpdesk Contractor

   Agnico Eagle Mines Sep 2025 — Present
   • Provided Tier 1/2 technical support across Windows environments, resolving hardware, software, account, and network issues via ticketing, phone, and remote desktop tools while maintaining a high first-contact resolution rate.
   • Administered user accounts, permissions, and access through Active Directory and Microsoft 365; troubleshot authentication, email, VPN, and endpoint issues and escalated complex incidents with clear documentation.
   • Reduced average ticket resolution time by identifying recurring issues, contributing to the internal knowledge base, and delivering clear, customer-focused communication across high ticket volumes.

2. IT Assistant

   Impact Presence Aug 2021 — Sep 2025
   • Provided technical support and troubleshooting for hardware (laptops, desktops, printers) and software (Microsoft Windows).
   • Conducted installations and updates for PC hardware, printers, scanners, and software.
   • Supported the President and Program Leader in setting up new user accounts and managing passwords.

3. President

   Toronto Metropolitan Theatre Company May 2024 — Jul 2025
   • Led and managed a team of 70+ performers, production staff, and volunteers to execute large-scale theatrical productions.
   • Oversaw strategic planning, sponsorships, and community engagement.
   • Adapted quickly to changing environments and high-pressure situations.

4. Web Developer / E-Commerce — Business Strategist

   Lotus Sky Jewelry Oct 2024 — Sep 2025
   • Maintained and optimised the Shopify store by customising product pages, implementing responsive design, and debugging frontend issues using Liquid, HTML, CSS, and JavaScript.
   • Optimised e-commerce operations by integrating automation tools for customer support, influencer outreach, and content scheduling, improving efficiency and reducing manual workload.
   • Developed data-driven marketing campaigns using analytics from Facebook Ads, Google Ads, and email/SMS marketing to enhance customer acquisition and retention.

5. Customer Experience Associate

   TD May 2025 — Dec 2025
   • Delivered exceptional customer service and sales support, improving customer satisfaction and retention.

Education

Skills & Competencies